We're Hiring a
Customer Experience (CX) Strategist

As a CX Strategist, you will support the growth of a newly awarded program and the company. This is a unique opportunity to join a rapidly growing company and contribute to the development and maintenance of an enterprise-wide cybersecurity framework. The CX Strategist will support stakeholder engagement to ensure a customer experience perspective and ensure quality in deliverables and programmatic outputs based on customer defined success criteria.


  • Provide updates to grant documentation
  • Supports stakeholder engagement to ensure a customer experience perspective. Ensures quality in deliverables and programmatic outputs based on customer defined success criteria
  • Creatively gather and package compelling customer feedback, research, and other data to develop insights to support leadership decision-making
  • Bring together the right people and supporting culture to develop strategies for improving CX, and plan for achieving measurable outcomes
  • Drive opportunities and projects through to completion creatively within a bureaucracy, while maintaining respect for colleagues and tactfully building coalitions of support

Qualifications, Knowledge, Skills, & Abilities

  • Minimum of 3-5 years professional experience 
  • BS in Computer Science or related field
  • Excellent leadership, relationship management, flexibility and communication skills
  • Experience developing CX strategy and initiatives, ability to show progress and outcome measurements via feedback and performance measures
  • Experience using information collected to drive decision making and support continuous improvement
  • Excellent skills in planning for a portfolio of engagements, cross-group collaboration, resource orchestration, communications, analytical capabilities, and attention to detail required
  • Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management
  • Preferred experience using human-centered design concepts and development of user journey maps

Additional Information

  • Location will be based in Washington, DC but remote work schedule is available
  • Ability to obtain U.S. Government Clearance (Public Trust)

Join Us!

Interested in joining our team? Drop us a line!

1350 Beverly Rd,
Suite 115, #241
McLean, VA 22101


541611 Management Consulting Services (PRIMARY)