We're Hiring a
Customer Experience (CX) Strategist
As a CX Strategist, you will support the growth of a newly awarded program and the company. This is a unique opportunity to join a rapidly growing company and contribute to the development and maintenance of an enterprise-wide cybersecurity framework. The CX Strategist will support stakeholder engagement to ensure a customer experience perspective and ensure quality in deliverables and programmatic outputs based on customer defined success criteria.
Responsibilities
- Provide updates to grant documentation
- Supports stakeholder engagement to ensure a customer experience perspective. Ensures quality in deliverables and programmatic outputs based on customer defined success criteria
- Creatively gather and package compelling customer feedback, research, and other data to develop insights to support leadership decision-making
- Bring together the right people and supporting culture to develop strategies for improving CX, and plan for achieving measurable outcomes
- Drive opportunities and projects through to completion creatively within a bureaucracy, while maintaining respect for colleagues and tactfully building coalitions of support
Qualifications, Knowledge, Skills, & Abilities
- Minimum of 3-5 years professional experience
- BS in Computer Science or related field
- Excellent leadership, relationship management, flexibility and communication skills
- Experience developing CX strategy and initiatives, ability to show progress and outcome measurements via feedback and performance measures
- Experience using information collected to drive decision making and support continuous improvement
- Excellent skills in planning for a portfolio of engagements, cross-group collaboration, resource orchestration, communications, analytical capabilities, and attention to detail required
- Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management
- Preferred experience using human-centered design concepts and development of user journey maps
Additional Information
- Location will be based in Washington, DC but remote work schedule is available
- Ability to obtain U.S. Government Clearance (Public Trust)
Join Us!
Interested in joining our team? Drop us a line!
Address:
1350 Beverly Rd,
Suite 115, #241
McLean, VA 22101
Email:
info@athenafederalsolutions.com
NAICS Code:
541611 Management Consulting Services (PRIMARY)
DUNS:
117685258
